ibaji Terms and Conditions

1 General Provisions and Applicability

ibaji is an online entertainment and betting platform serving players in Bangladesh. These terms and conditions ("Terms") apply to the use of ibaji's website, applications, and all associated services.

By creating an account or using the services on this platform, you are automatically considered to have fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using our services.

These Terms must be read together with ibaji's Privacy Policy and Responsible Gambling Policy. In the event of any conflict, the provisions of these Terms shall take precedence.

ibaji reserves the right to modify, add to, or remove any part of these Terms at any time, with or without prior notice. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

2 Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To open an account at ibaji, you must be at least 21 years of age. Any attempt by a minor to fraudulently open an account will be treated as a serious violation, and the relevant account will be closed immediately.

2.2 One Account Policy

Each user may operate only one account. Opening multiple accounts from the same person, household, device, or IP address is strictly prohibited. Violation of this rule will result in all associated accounts being closed, and the relevant balances may be forfeited.

2.3 Accuracy of Registration Information

All information provided at the time of registration must be completely accurate and correct. Opening an account with false information is a serious violation of the Terms. ibaji may request the following documents at any time to verify information:

• Copy of National Identity Card (NID) or passport
• Proof of active mobile number
• Proof of ownership of the payment method used
• Proof of current address

ibaji reserves the right to temporarily suspend an account if the required documents are not provided within the specified timeframe upon request.

3 Account Management and Security

The responsibility for ensuring the security of your ibaji account rests entirely with you. Do not share your password or login details with anyone. Notify our support team immediately of any unauthorized access to your account.

ibaji keeps your information secure through SSL encryption and modern cybersecurity measures. However, ibaji is not responsible for any loss resulting from a device being left unattended while logged in to an account.

Transferring, selling, or renting an account to a third party is strictly prohibited. If such activity is detected, the account will be permanently closed.

4 Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

The following mobile banking methods are currently supported at ibaji:

• bKash — Bangladesh's most widely used mobile wallet
• Nagad — Mobile financial service of the postal department
• Rocket — Dutch-Bangla Bank's mobile wallet service
• Upay — A fast and secure digital payment solution

4.2 Minimum Amounts

Transactions below the specified minimum amounts will not be processed. The same minimum limit applies for each payment method for deposits.

4.3 Withdrawal Timeframe

Approved withdrawals are generally completed within 30 minutes to 3 hours. Additional time may be required during the verification process or in cases of unusual transactions.

4.4 Withdrawal Conditions

The following conditions must be met to request a withdrawal:

• Full account verification (KYC) must be completed
• Any applicable bonus wagering requirements must be fulfilled
• The deposit method and withdrawal method must be linked to the same mobile number
• There must be no active investigation or hold on the account

ibaji reserves the right to temporarily hold any withdrawal request for additional verification if it is deemed suspicious.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

ibaji offers new players a 100% bonus on their first deposit, up to a maximum of ৳5,000. Bonus examples:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳12,000 → Maximum ৳5,000 bonus → Total balance ৳17,000

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus, calculated on the bonus amount only (not on deposit + bonus).

No winnings from the bonus portion may be withdrawn before the wagering requirement is met. The time limit for fulfilling the wagering requirement is stated in the detailed terms of each bonus.

5.3 General Bonus Rules

• Each bonus offer carries its own terms and conditions — read them carefully before claiming
• Combining multiple bonuses at the same time is generally not permitted unless explicitly allowed
• ibaji reserves the right to modify or withdraw bonus offers at any time
• If bonus abuse or fraud is detected, the bonus and any associated winnings will be forfeited
• VIP members may enjoy additional benefits according to their tier

6 Sports Betting Rules

ibaji's sports betting section offers markets across various sports including cricket, football, and kabaddi. All betting is governed by the general rules below.

6.1 Bet Types and Rules

• Once a bet is confirmed it cannot be changed or cancelled
• Bets must be placed within the designated time limit before the event begins
• Odds in live betting markets may change rapidly
• If incorrect odds are displayed due to a technical error, ibaji reserves the right to void that bet

6.2 Match Cancellation and Rescheduling

If a match is cancelled or significantly delayed, the relevant bet will be considered void and the stake will be refunded. A separate policy may apply to rescheduled match bets under ibaji's rules.

6.3 Maximum Winnings Limit

A maximum winnings limit may apply for each market. This limit may vary by market and event, and ibaji may change it at any time.

7 Casino Game Rules

ibaji's Casino section offers slots, live casino, fishing games, and many other types of games. The following rules apply when playing in this section.

• All games are operated using a fair and transparent Random Number Generator (RNG) technology
• Game outcomes are entirely random and are not dependent on previous rounds
• In the event of an incomplete game round due to a technical error, the stake will be refunded
• The individual rules of game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) may apply
• In live casino games, the dealer's decision is considered final unless a clear error is proven
• ibaji is not liable for game outcomes in the event of an internet disconnection

8 Prohibited Activities and Fraud

The following activities are strictly prohibited on the ibaji platform and, if detected, will result in the immediate closure of the account:

• Operating multiple accounts for the purpose of claiming bonus benefits (bonus hunting)
• Using automated software, bots, or scripts to play games
• Deliberately exploiting any technical vulnerability in the game or betting system
• Using the platform for money laundering or transactions involving illegal funds
• Collusion or match-fixing in coordination with other players
• Using false identities or stolen payment methods
• Threatening, abusing, or harassing platform staff

These violations may result in legal action, and we reserve the right to notify the relevant authorities where necessary.

9 Account Closure and Termination

9.1 Closure at User's Initiative

You may voluntarily close your account at any time by contacting our support team. Any remaining balance will be refunded prior to account closure, subject to withdrawal conditions being met.

9.2 Account Closure by ibaji

ibaji may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms
• Failure to verify identity or providing false information
• Suspicion of fraud or illegal activity
• Security risk or technical issue
• Direction from a legal or regulatory authority

In the event of closure due to a Terms violation, the account's bonus balance may be forfeited and, in certain circumstances, the cash balance may also be withheld.

10 Responsible Gambling

ibaji takes responsible gambling very seriously. We believe that gambling is a form of entertainment, not a solution to financial problems.

Our responsible gambling tools for players include deposit limits, self-exclusion, and reality checks. For more information, please visit our Responsible Gaming page.

11 Privacy & Data Protection

ibaji is committed to protecting your personal information. Our detailed policy on how data is collected, stored, and used is described on our Privacy Policy page.

Your personal information is not sold or rented to third parties. However, information may be shared with specific third parties when required by legal obligations, fraud prevention, or payment processing needs.

The ibaji platform is secured with SSL encryption, which keeps your financial transactions and personal information safe.

12 Limitations of Liability

ibaji is not liable in the following circumstances:

• Losses caused by internet disconnection or instability
• Technical issues on the part of third-party game providers
• Cyberattacks or hacking incidents outside the platform that are beyond ibaji's control
• Account information being compromised due to the player's own negligence
• Unforeseen events (force majeure) such as natural disasters, government restrictions, or war

In any circumstance, ibaji's maximum liability shall be equal to or less than the principal amount deposited in your account.

13 Changes to Terms

ibaji reserves the right to modify these terms and conditions at any time. For significant changes, users may be notified via their registered email or through a notice on the platform.

Updated terms and conditions will be considered effective from the date of publication. Continued use of the platform after any changes will be deemed full acceptance of the new terms.

You are advised to review this page regularly to stay informed about the latest terms and conditions.

14 Contact & Dispute Resolution

14.1 Filing a Complaint

If you have any complaint or dispute, please contact our customer service team first. ibaji's support team is available 24/7 and provides assistance in both Bengali and English.

• 24/7 Live Chat — available directly on the platform
• Email: [email protected]

14.2 Dispute Resolution Process

When a dispute arises, an attempt will first be made to resolve it through friendly discussion. If you are not satisfied with the support team's resolution, the complaint can be escalated to higher authorities for reconsideration.

When submitting a complaint, please include your account details, the relevant transaction ID, the date, and a detailed description of the issue wherever possible. This will help facilitate a quick and effective resolution.