ibaji's Privacy Policy

Introduction & Applicability

ibaji is a safe and reliable online casino and betting platform for players in Bangladesh. We believe that every user's personal information is their own asset, and protecting that information is our fundamental responsibility.

This privacy policy applies to all services, websites, and mobile applications of the ibaji platform. By using our site or registering an account, you are considered to have accepted the terms described in this policy.

ibaji provides services only to those aged 21 and above. Information about any minor is never knowingly collected. If any such information comes to our attention, it is deleted immediately.

What Information We Collect

ibaji collects only the information that is genuinely necessary to provide a safe service. The different categories of information are explained in detail below.

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID number or passport number (where applicable)
• Email address and mobile number

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Site access times, usage patterns, and navigation history
• Cookie and session data

2.4 Communication Information

• Live chat and email conversations with the support team
• Complaints and feedback
• Records of consent for promotional offers

How Collected Information Is Used

ibaji uses collected information for specific and transparent purposes. The reason for each use is clearly stated below.

3.1 Service Operations

• Completing the account registration and verification process
• Processing deposit and withdrawal transactions securely
• Managing game sessions and keeping user accounts up to date
• Managing bonuses, VIP rewards, and promotional offers

3.2 Security & Fraud Prevention

• Detecting suspicious transaction and access patterns
• Preventing multiple account creation or other policy violations
• Ensuring age verification and blocking access by minors
• Complying with anti-money laundering regulations

3.3 Customer Service

• Resolving issues through live chat and email support
• Sending account-related notifications and important updates
• Providing responsible gaming tools and assistance

3.4 Product Development

• Improving the platform by analysing user experience
• Planning the addition of new games and betting sections
• Identifying and resolving technical issues

Cookies & Tracking Technologies

ibaji uses cookies and similar tracking technologies to ensure the best performance of the website. Cookies are small data files stored on your device that improve your browsing experience.

4.1 Essential Cookies

The basic operation of the site is not possible without these cookies. They are used to maintain login sessions, verify security, and save language preferences.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings. For example, saving your preferred game category or payment method.

4.3 Analytics Cookies

Anonymous data is collected to understand how users navigate the site. This information helps improve ibaji's services.

You can control cookies at any time by changing your browser settings. However, disabling essential cookies may affect some functions of the site.

Sharing Information with Third Parties

ibaji never sells or commercially transfers your personal information. Information may be shared with third parties only in the limited and specific circumstances listed below.

5.1 Payment Service Providers

Necessary information is shared with our payment partners — bKash, Nagad, Rocket, and Upay — to process your deposit and withdrawal transactions. This sharing is limited solely to completing transactions.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or applicable legal regulations. In such cases, ibaji always follows the applicable legal process.

5.3 Fraud Prevention

In cases of serious fraud or security threats, limited information may be shared with industry-standard fraud prevention organisations. In these cases, only the minimum necessary information is shared.

5.4 Business Transfers

In the event of a future merger or acquisition, user information may be transferred. Users will be notified in advance of any such event.

Data Security Measures

ibaji has adopted the highest industry-standard technical and organisational measures to protect your information. We continuously review and update our systems to ensure security.

6.1 Technical Safeguards

• All data transmission is secured with SSL/TLS encryption
• Information stored in the database is kept in encrypted form
• Regular security audits and vulnerability assessments are carried out
• Firewalls and intrusion detection systems are active
• Two-Factor Authentication is available

6.2 Organisational Measures

• Only authorised staff have access to personal information
• All staff are trained on privacy and data protection
• Data access logs are reviewed regularly
• Processes are in place to quickly detect and respond to security incidents

However, no data transmission over the internet can be said to be 100% secure. We make every effort, but guaranteeing complete security is not possible. If you suspect a security breach, contact us immediately.

Data Retention Period

ibaji stores your personal information only for as long as necessary. The retention period depends on the type of information and legal requirements.

7.1 Account Information

All account information is retained while your account is active. Even after an account is closed, some information may be kept for a specified period due to legal obligations.

7.2 Financial Transaction Information

Records of deposits and withdrawals may be retained for an extended period for financial regulatory and audit purposes. This retention is fully lawful.

7.3 Logs & Technical Information

Server logs and technical information are generally kept for a limited period and are then automatically deleted.

7.4 Account Deletion Requests

If you request the deletion of your account and information, ibaji will delete all information that it is not legally required to retain within a reasonable time.

Your Data Rights

ibaji respects every user's data rights. Contact our support team to exercise any of the rights described below.

8.1 Right to Access

You can find out at any time what information ibaji holds about you. A copy of the stored information will be provided upon a specific request.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. ibaji will update that information within a reasonable time.

8.3 Right to Erasure

In certain circumstances, you can request the deletion of your personal information. However, retaining some information may be necessary on our part due to legal obligations.

8.4 Right to Object to Data Processing

You have the right to object to the use of your information for marketing communications or data analysis purposes. Upon receiving such a request, ibaji will stop that processing immediately.

8.5 Right to Data Portability

You have the right to receive the information you have provided in a common, readable format and to transfer it to another service.

To exercise any of the above rights, email [email protected] or contact us directly via live chat. Our support team is available 24/7 to assist you.

Protection of Minors

ibaji follows a strict age verification policy. Our platform is for users aged 21 and above only. We do not knowingly collect personal information from any underage individual.

Age verification is completed during the registration process. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If you believe an underage person has registered on our platform, please contact us directly.

Changes to the Privacy Policy

ibaji reserves the right to amend this privacy policy at any time. Depending on the nature of the change, we will notify users in the following ways.

10.1 Minor Changes

For changes to language clarity or minor editorial updates, the "Last Updated" date on this page will be revised.

10.2 Significant Changes

For major changes relating to the purpose of data use or sharing with third parties, a notification will be sent to the registered email address and sufficient notice will be given before the changes take effect.

Continued use of the platform after an update will be considered as acceptance of the new policy. If you do not agree with the new policy, you may close your account.