ibaji — Frequently Asked Questions & Answers

ibaji has two support channels — live chat and email. Through live chat you can speak directly with a representative from any page on the site. To contact us by email, write to [email protected]. Both channels offer support in Bengali, so there is no language barrier.

Yes, ibaji's support team provides assistance in both Bengali and English. You can ask your question in whichever language you are comfortable with and receive a reply in the same language. This service was built with Bangladeshi players in mind, so Bengali support is our main priority.

ibaji's support is active 24 hours a day, 7 days a week. Day or night, holiday or working day — you can contact us via live chat or email at any time. For urgent needs, live chat is the fastest option.

Before contacting support, keep your registered username or email address, a description of the issue (if it is transaction-related, the amount and date), and the name of the payment method used. This helps the support team identify and resolve your issue more quickly.

Yes, full support is available by email too. Write the details of your issue to [email protected] and the team will respond as quickly as possible. Email is especially useful when you need to share documents or explain a complex matter. For immediate help, choose live chat.

Yes, there are no fixed time restrictions on withdrawals at ibaji. Whether it is midnight or Friday morning — you can submit a withdrawal request at any time. Processing is generally completed within 30 minutes to 3 hours. This applies to all methods: bKash, Nagad, Rocket, and Upay.

To withdraw bonus funds you must meet the wagering requirement. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus, and you must wager that ৳1,000 bonus 20 times — a total of ৳20,000 in bets. Once that target is met, winnings earned from the bonus become withdrawable. Full rules can be found in the terms and conditions.

The minimum withdrawal amount at ibaji is ৳800. Withdrawal requests below this amount are not processed. So before requesting a withdrawal, make sure your account holds at least ৳800. This limit is the same across all methods — bKash, Nagad, Rocket, and Upay.

Once a withdrawal request is submitted, the funds generally reach your mobile wallet within 30 minutes to 3 hours. Processing time may depend on network conditions and the amount requested. If you do not receive the funds within the expected time, please notify our support team.

No, withdrawals must always be sent to a mobile wallet (bKash, Nagad, Rocket, or Upay) registered in your own name. The name on the account and the name on the wallet must match. Withdrawals to third-party wallets are not permitted for security reasons, and such requests may be rejected.

Account verification is primarily for your own security. It confirms that the account carries your identity and prevents anyone else from conducting transactions in your name. ibaji is committed to verifying the identity of every member as a secure and fair-play platform.

A National ID card (NID) is generally the most accepted document. A passport or driving licence may also be accepted. The photo of the document must be clear and complete — blurry or cropped images are not acceptable. The support team will let you know exactly which document is required for verification.

Yes, it is mandatory. The name used on the ibaji account must exactly match the name registered with your mobile wallet (bKash, Nagad, Rocket, or Upay). If the names do not match, there may be issues with deposits or withdrawals and the verification process may be blocked.

ibaji uses SSL encryption, so all information and documents you send are fully protected. Documents are used solely for the purpose of identity verification and are never shared with third parties. ibaji places the highest importance on protecting your privacy.

RTP stands for Return to Player — it is a theoretical percentage that indicates what proportion of bets a game returns on average over the long term. For example, an RTP of 96% means that on average ৳96 comes back for every ৳100 wagered. This is not a guarantee for each round — it is the average result across millions of spins. Every spin is independent and random.

Volatility, or variance, indicates how frequently and how large the rewards a slot pays out. In high-volatility games, wins come less frequently but tend to be larger when they do. In low-volatility games, smaller rewards come more often. If you want to play longer sessions, low volatility is more suitable; if you are ready to take risks in pursuit of bigger wins, consider high volatility.

If your budget is limited, choosing low or medium volatility slots is the wiser approach. In these types of games you can play for longer while keeping bet sizes small. Always set a budget limit for yourself and stick to it. ibaji offers slots across a range of bet sizes, so there is an easy entry point for new players too.

A progressive jackpot is a prize pool that grows continuously as a small portion of every bet is added to it. It keeps increasing until someone wins. When someone wins, the pool resets back to zero. This type of jackpot can grow far larger than a normal slot win, though the chances of winning are comparatively lower.

Free spins are available in two main ways. First, in-game free spins are activated when a specific number of scatter symbols land on the reels. Second, free spins on specific games may be offered as part of casino promotions. Winnings from free spins may often be subject to separate conditions, so read the promotion terms carefully.

In a live dealer game, a real dealer runs the game from a studio via direct video streaming. You watch that stream on your device and make betting decisions just as you would sitting at a real table. Real cards, a real roulette wheel — you see everything live in front of you, which makes the game more credible.

Teen Patti is a popular South Asian card game in which each player receives three cards. The goal is to form the best three-card hand. The hand rankings are generally: Trail (three of a kind), Pure Sequence, Sequence, Color, Pair, and High Card. Players can choose to bet blind (without looking at their cards) or seen (after looking). At ibaji it is available in live dealer format.

Yes, Andar Bahar is a very simple game and can be learned quickly. One card is revealed and you bet on whether a card of the same value will appear first on the "Andar" (left) or "Bahar" (right) side. The dealer places cards alternately on both sides. If it matches your chosen side, you win.

Absolutely. ibaji's live casino is fully mobile-friendly. With a good internet connection, you can join a live dealer table directly from the browser of any Android or iOS smartphone without downloading any extra app. The quality of the video stream depends on your device and connection.

Roulette generally has two types of bets — inside bets and outside bets. Inside bets are placed on a specific number or a small group of numbers; the payout is higher but the chance of winning is lower. Outside bets are placed on larger groups such as red/black, odd/even, or 1-18/19-36; the payout is lower but the chance of winning is higher. For beginners, starting with outside bets is more practical.